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COVID-19 Update and Out Of Hours Provision – 15.06.20

Sadly from Monday 15/06/2020 we have, of necessity, needed to transfer our night time emergency services to Worthing Emergency Vets based at Grove Lodge Veterinary Hospital in Worthing BN14 9DL

These will be temporary measures in the short term but have become necessary due to the effects of the COVID-19 pandemic on our staff resources. We believe that this will enable our Vets and Nurses to continue to provide the quality care that you have become accustomed to during the day time opening hours. All our hospitalised in patients will still be attended to overnight by the current staff.

One advantage of this decision and in line with the easing of restrictions across the UK, our governing body has allowed us to start the transition towards providing as full a range of veterinary services as possible within the safety confines of the social distancing rules.

In order to achieve the necessary safety for both staff and clients we have risk assessed our working practices in line with the 2m social distancing measures. Unfortunately due to the size of our premises, unlike many retail outlets, it is currently still not deemed possible to maintain the necessary distancing rules within the consulting rooms or waiting areas. We are working hard to address this and would hope to open up the surgery and allow limited access to reception in the very near future

We would therefore ask that you contact the surgery in advance of your visit to discuss your needs with Fliss, Kate or Heather at reception who will happily arrange your appointment or your “call and collect” medicines food and prescriptions and take electronic payments over the phone.

We are striving to make your visit to the surgery as safe and convenient as possible but please bear with us during these difficult times so that we will still be here to offer you our dedicated services once we reach “The New Normal”

Thank you so much for your co-operation and continue to stay safe.

Best Wishes, Nicholas

 

Friendly, sincere staff. Nicolas is an excellent vet. I would recommend him to all. He really does give excellent customer care to pets and owners alike. The practice even sent me a sympathy card after my last dog passed away. I highly recommend this practice.

Tracey Carter

Good care for pets by vet Nick Smith and his team. Professional and caring.

Andrew Kelly

My cat went missing and I phoned around everywhere to see if she had been found. The lady I spoke to at this vets was very helpful and gave me lots of people to ring and spent time with me to try and ease my mind. Thankfully she was found locked in my neighbours garage. I just want to say a huge thank you for your support even though I am not a customer of yours.

Rhonda Lea

Absolutely fantastic Vets. I trust Nick with all my animals 100%.

Nicky Cremer

Superb vets, excellent staff.

Kim Wadey

Brilliant care of our pet and would happily recommend to all.

Susan Ashby-Wyatt

Felt confident that my pet would be looked after.

John Lawlee

Thank you so much for your care of Chewie yesterday! I also want to thank Maria and Laura for supporting my four year old, she was so upset leaving him and they really took the time to talk to her and make her feel at ease! He is very happy at home now and back to his old self! Thank you so much to you all!

Katie Sidney

Pet Care have been looking after our Cocker puppy, Joe, since we got him six weeks ago and everyone has been a delight to work with. Joe came from a pretty awful breeder, just in it for the money, but the team at Pet Care have him bouncing around chasing anything that moves in the garden. A lovely team. :)

Steve Hooper

Outstanding vets. My dog (Ziggi) has had a multitude of health issues since a puppy and I have had to frequently move to different parts of the country over her lifetime. This means I have dealt with my fair share of vets, some amazing and some not so great. Petcare vets are among the best. They are professional, knowledgeable and caring. They listen to your concerns and perform thorough examinations. All the options are clearly explained. Couldn't ask for anything more. Thank you and keep up the awesome work.

Anna Nussey