About Us

Dedicated independent veterinary care for all small animals

PetCare Veterinary Clinic has been a well-established part of Rustington Village centre for over 25 years situated in Claigmar road south of The High Street, next to Rustington Library.

We offer a warm welcome to all pet owners and patients and understand that a visit to the vets can be a stressful experience for pets and their owners alike. We offer a relaxing and professional environment, where you and your pets will feel happy and cared for during their visit.

Whatever the reason for your visit, rest assured we are completely committed to do our very best for you and your pet.

We pride ourselves in providing personable and compassionate lifelong healthcare and support. We feel proud and privileged to offer your pets a trustworthy and high quality veterinary care in a familiar environment. We are available 24 hours a day, 365 days a year, to support you and your pets in your time of need.

We provide a comprehensive range of services to help keep your pets healthy and are able to provide the highest quality of veterinary care and attention should they become unwell.

Meet the Team

Our healthcare team is well established so you will always be assured by a friendly familiar face and peace of mind in the continuity of treatment for your pet, whenever possible. Advice, guidance and support via telephone is always complimentary should you have any concerns.

Nicholas

Senior Vet

Nicholas qualified from the Royal Veterinary College in London in 1991 after six years of study for his Veterinary and Agricultural degrees. He began his working life in Stratford upon Avon at a mixed practice dealing with horses, farm and companion animals, then moved to Southampton in 1996 where he met his veterinary nurse wife, Kate. He took over the running of PetCare Veterinary Clinic in 1999 and over the years has become a real favorite with our owners; building long standing relationships with them and their pets. He is a familiar and reassuring face and his bedside manner is very popular and highly regarded with pets and owners alike.

His 'time out' is taken up with sailing, martial arts, cycling the downs and entertaining his two daughters, Georgina and Emily and their various pets.

Abbey

Senior Veterinary Nurse

Abbey joined PetCare in May 2010 following a 2 year career break to start a family. She previously worked at Grove Lodge veterinary hospital in Worthing for over 11 years and brought with her a wealth of knowledge and experience.

Abbey is now one of the senior qualified nurses within the practice; a position that she shares with Kate Smith. She works closely with the vets supporting consultations, monitoring pets during operations and does not leave her patients side during recovery and hospital stays. Her caring and dedicated disposition makes us feel very lucky to have her. She is a huge support to the nurses and over sees many of the clinical administrative tasks, which are key to the smooth running of the practice.

At home, life is busy with her young family, her terrier cross Molly, Merlin the bearded dragon, and 2 rats. It may come as no surprise that she loves long relaxing dog walks and yoga! However, she is also a huge fan of live music.

Hannah

Veterinary Nurse

Hannah joined PetCare in November 2016. She brought experience, ideas and knowledge from a variety of veterinary practices where she has worked. She started her career in veterinary as a receptionist. She soon progressed into a kennel assistant role before completing her veterinary nurse training subsequently qualifying in 2017. She enjoys working with all types of animals, large and small. She is a very integral part of our nursing team and in addition to supporting the vets she undertakes her own nurse clinics. She has a particular interest in weight loss clinics, assisting pets to lose weight and guide owners to improve their pets’ quality of life.

Her friendly and bubbly nature makes pets and their owners feel at ease, making her a valuable member of our team.

In her spare time she enjoys taking part in fitness classes and dancing lessons. She enjoys eating out and cooking; trying different foods and recipes. One of her favourite things in the whole world is relaxing with a nice cup of tea and cake.

Sarah

Veterinary Nurse

Sarah joined us in Feb 2017 - Sarah began nursing in 1990 as a Saturday assistant at a practice in London. She’s worked at a few practices and stayed with her last practice for about 15 years, before deciding to leave London and enjoy a quieter life by the sea with her partner and rescue Bull Terrier Prea. Sarah has been inspired by Prea’s story and now has a huge interest in animal behaviour.

Sarah is currently studying for her Professional Association of Canine Trainers (PACT) Qualification and is conducting her own behaviour advise clinics to help owners and their pets. She is also now the West Sussex coordinator for adopt a bullterrier rescue. When away from the practice, she enjoys spending time with her partner and beloved dog Prea, cycling, running, doing sportives (especially abroad), hot yoga, general health, fitness, nutrition and complimentary therapies.

Her kind and gentle manner is a real comfort and reassurance to our pet owners and we feel extremely lucky that she is part of our healthcare team.

Kate Smith

Senior Veterinary Nurse

Kate began nursing in 1990 at a practice in Southampton where she progressed from Trainee to Head Nurse, completing her nursing qualifications in 1991. She works closely with the vets assisting in consultations and monitoring animals post operatively. She is a huge support to the nurses and undertakes a variety of clinical and non clinical administrative tasks to help ensure smooth running of the practice. She spends a considerable amount of time looking after her own children, Georgina and Emily, as well as their dogs Dexter and Daisy and cats Buzz and Binks. When possible she enjoys winter ski holidays with the family.

Kate Dunn

Practice Manager

Kate joined PetCare in 2004, bringing both valuable academic and practical experience in animal care and management. She plays a responsible role overseeing all the non-clinical and many clinical administrative and management tasks, which are key to the successful day-to-day running of the practice.

She is responsible for maintaining protocols and policies to ensure RCVS Practice Standards are met. She manages the popular Pet Health Plan programme, handling owner questions, queries and accounts, and oversees our extensive reminder service; as well as many other non-clinical tasks. She enjoys keeping in touch with owners and pets, ensuring that they have everything they need and is often found in reception helping support the team. She is a long standing member of the team at PetCare and a familiar reassuring face to many pet owners.

When away from the practice, Kate is kept busy with her two bonded rescue rabbits Phoenix and Remmy, and Tarka, her handsome rescue black cat; who are her pride and joy! She loves being outside in the fresh air. She enjoys gardening and cooking, running on the seafront and attending fitness classes. In recent years she has taken up snowboarding and loves to scuba dive, when possible.

Felicity

Veterinary Receptionist

Felicity joined PetCare in 2005 as an experienced veterinary receptionist and has worked in both nursing and customer care roles with in veterinary. She is a friendly familiar face to all pet owners on Mondays and Tuesdays.

She upholds "front of house" with Heather, and is compassionate and provides a good honest bedside manner for both pets and their owners. She is responsible for handling all client queries and questions with a friendly approach, ensuring owners and their pets are efficiently looked after during their visit. Felicity enjoys spending time with her family and walking on the beach with her dog Banjo.

Heather

Veterinary Receptionist

Heather joined us in 2017 as an experienced veterinary receptionist and has been working in veterinary since the early 80’s. She has worked with in private practice and charity practices in several nursing and animal care roles. She took a break but soon returned to nursing in 1996. She progressed into a client service and reception role in 2007 and loved it and has not looked back! She loves her work, meeting new people, getting to know them and helping them care for their much loved pets.

Heather joins us on Wednesdays, Thursdays and Fridays. When not at PetCare, Heather can be found on the stage doing amateur dramatics or relaxing at home with her golden retriever Alfie and her cat Lacy.

Ethos

Not all Veterinary Practices are the same!

We are a small, independent friendly practice and we do not subscribe to the corporate mentality.

We practice to the highest standards. All members of the clinical teams are encouraged to continually develop their knowledge and skills to enable the best care is offered.

We run our practice with ‘old fashioned’ values of professionalism, honesty and personal service with your pets’ best interests at the heart of everything we do.

We also offer value for money, not to say we are the cheapest – we are not.

We offer our clinical team a high level of continued professional development training opportunities. We invest in equipment, which allows us to diagnose and treat your pets to a high standard and offer a greater level of service and care at a financially competitive rate.

We take our job very seriously in helping our clients to make informed decisions about their pets.

Our aim is to discuss and explain conditions; medications, diagnostic tests and treatment options available in the best possible way. We ensure you are completely informed and your expectations are met to the best of our ability, and we discuss how best to tailor these treatments accordingly.

Here at PetCare, we understand, like people, our pets are individuals. What suits one pet and owner, may not suit another; our pets respond differently to treatments and situations, and we welcome this individuality.

We therefore treat every pet individually, tailoring treatments to suit them as well as their owners.

We also promote and improve animal welfare by participating in charity neutering programmes run by the RSPCA, Cats Protection League, WADARS, Dogs Trust and other local authorities.

We also work with the RSPCA and WADARS inspectors to protect and treat vulnerable animals and enforce animal welfare law.

RCVS Accredited Practice

PetCare Veterinary Clinic is proud to have achieved RCVS Small Animal Practice accreditation, which means we are able to offer an extensive range and standard of surgical, medical and nursing facilities for you and your pets.

As an accredited practice we have volunteered to undergo a four yearly rigorous inspection and we must meet the criteria required. Between inspections we have to certify, annually, that we continue to meet the necessary standards. We may be subject to spot checks.

These inspections aim to promote and maintain the highest standards of veterinary care.

The RCVS accredited practice logo should be looked for when choosing a practice to indicates that the practice has passed this Royal Veterinary College independent inspection. This guarantees more informed choice, high standards of care for pets, and peace of mind for pet owners.

Great vets very friendly helpful care team and really have the animals welfare at heart.

Patrick DVB

Good care for pets by vet Nick Smith and his team. Professional and caring.

Andrew Kelly

Kind caring and personal service.

Linda Arrow

Thank you so much for your care of Chewie yesterday! I also want to thank Maria and Laura for supporting my four year old, she was so upset leaving him and they really took the time to talk to her and make her feel at ease! He is very happy at home now and back to his old self! Thank you so much to you all!

Katie Sidney

Outstanding vets. My dog (Ziggi) has had a multitude of health issues since a puppy and I have had to frequently move to different parts of the country over her lifetime. This means I have dealt with my fair share of vets, some amazing and some not so great. Petcare vets are among the best. They are professional, knowledgeable and caring. They listen to your concerns and perform thorough examinations. All the options are clearly explained. Couldn't ask for anything more. Thank you and keep up the awesome work.

Anna Nussey

Very good with our dog and staff are super friendly.

Jonathan Naylor

Very reassuring.

Mim Hayward

Brilliant care of our pet and would happily recommend to all.

Susan Ashby-Wyatt

Superb vets, excellent staff.

Kim Wadey

Felt confident that my pet would be looked after.

John Lawlee